Conductit
Conductit.com offers the best Education Training Tracking Software. What does it do? Well it allows you to track employees with their necessary records, create training courses and enrollment schedules. You can also use helpful filters in better organizing your people; create customizable reports and much more.Their training is complete, there's only so much they can be taught and only so many scenarios that can be discussed. They are encouraged to practice, they're given cheat sheets with step by step instructions and then the Resources are available in chat for additional assistance.
This is where I think it could be better. When you are brand new and terrified, you're on a call and the customer is screaming at you, it doesn't matter if you have cheat sheets or not. All you want is to know what to do to solve the problem. While we are there for assistance, typing the questions in chat and waiting for a response takes a few seconds while the customer is screaming at you the entire time.Sure, the human resources department is responsible for this it often becomes and IT problem that we have to solve. But Conductor training management is here to help! Their software solution is pretty nice, and if you have anything to do with this world then you have to check Conductor and see what they can do for you.
We are using in my company the free version of the training tracking software Allena by http://www.micromango.com